Reservations Policy At Qissa, we are delighted to welcome you. To ensure the best possible dining experience, please note the following reservation guidelines. Reservations can be made online, by telephone, or in person. Tables are held for 15 minutes after your scheduled booking time unless you inform us of a delay. If you are unable to attend, we kindly request that you cancel your reservation as early as possible. Groups of 8 or more guests may require a deposit, which will be confirmed at the time of booking. Deposits may be non-refundable for late cancellations or no-shows unless otherwise agreed. Seating requests are welcomed but cannot always be guaranteed. We reserve the right to refuse or cancel bookings in exceptional circumstances. Thank you for helping us provide an excellent experience for all our guests. Refund & Cancellation Policy Customer satisfaction is very important to us. Restaurant Dining If you have any concerns regarding your meal or service, please notify a member of our team during your visit. We will do our best to resolve the issue promptly. Reservations Where deposits are required, cancellations should be made at least 24 hours before your booking unless otherwise stated. Deposits may be forfeited for late cancellations or no-shows. Takeaway Orders If your order is incorrect or incomplete, please contact us immediately. Refunds or replacements will be considered where an error has occurred on our part. We are unable to offer refunds simply because a customer changes their mind after food has been prepared. Refunds will be processed using the original payment method where applicable. Allergy Statement At Qissa, we take food allergies and dietary requirements seriously. Please inform a member of our team before placing your order if you have any food allergies, intolerances, or special dietary requirements. Our kitchen prepares dishes containing common allergens, including: Gluten Milk Eggs Peanuts Tree Nuts Soy Sesame Mustard Fish Shellfish Celery Sulphites While we follow strict food preparation procedures, we cannot guarantee that any menu item is completely free from allergens due to shared preparation areas and equipment. If you have severe allergies, please discuss your requirements with our staff before ordering. Accessibility Statement Qissa is committed to providing a welcoming and inclusive experience for every guest. We continually work to ensure our restaurant and website are accessible to as many people as possible. If you require assistance with: Restaurant access Seating arrangements Dietary requirements Reading our menu Making a reservation Using our website please contact us before your visit, and we will do our best to accommodate your needs. If you encounter any accessibility issues on our website or have suggestions for improvement, we would be grateful to hear from you. We are committed to continually improving accessibility for all our guests.