Privacy Policy Effective Date: 12 July 2026 At Qissa, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our restaurant, use our website, make a reservation, place an order, or contact us. 1. Who We Are Qissa is responsible for the personal information we collect and process. If you have any questions about this Privacy Policy or how we use your information, please contact us using the details provided at the end of this policy. 2. Information We Collect Depending on how you interact with us, we may collect: Your name Email address Telephone number Reservation details Order information Billing and payment information (processed securely by our payment provider) Dietary preferences or allergy information that you choose to share Messages or enquiries you send us Technical information such as your IP address, browser type, device information, and website usage data collected through cookies. 3. How We Use Your Information We use your information to: Manage restaurant reservations. Process takeaway or online orders. Respond to enquiries and customer service requests. Communicate booking confirmations or order updates. Improve our website and customer experience. Meet legal and regulatory obligations. Prevent fraud and protect our business. Send marketing communications where you have given your consent. 4. Marketing Communications If you choose to subscribe to our newsletter or marketing updates, we may send you information about new menus, special events, promotions, and restaurant news. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly. 5. Cookies Our website uses cookies to improve functionality, analyse website traffic, and enhance your browsing experience. You can control or disable cookies through your browser settings. Some features of the website may not function correctly if cookies are disabled. Please refer to our Cookie Policy for further information. 6. Sharing Your Information We do not sell your personal information. We may share your information with trusted service providers who help us operate our business, such as: Online reservation platforms Payment processors Website hosting providers Email marketing services IT support providers These providers are only permitted to use your information for the services they provide to us. We may also disclose information where required by law. 7. How Long We Keep Your Information We only retain personal information for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations. 8. Protecting Your Information We use appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, or disclosure. Although we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure. 9. Your Rights Under UK data protection law, you may have the right to: Access your personal information. Request correction of inaccurate information. Request deletion of your information where appropriate. Restrict or object to certain processing. Withdraw consent where processing is based on consent. Request a copy of your information in a portable format. Lodge a complaint with the Information Commissioner's Office (ICO). 10. Children's Privacy Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children without appropriate consent. 11. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. 12. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. 13. Contact Us If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: Qissa Email: [Your Email Address] Telephone: [Your Phone Number] Address: [Restaurant Address] If you believe your personal information has not been handled appropriately, you have the right to contact the UK Information Commissioner's Office (ICO). Cookie Policy Effective Date: 12 July 2026 This Cookie Policy explains how Qissa uses cookies and similar technologies when you visit our website. What Are Cookies? Cookies are small text files stored on your device when you visit a website. They help improve website functionality, remember your preferences, analyse website traffic, and enhance your browsing experience. Types of Cookies We Use Essential Cookies These cookies are necessary for the website to function properly, including security, navigation, and reservation features. Analytics Cookies These cookies help us understand how visitors use our website so we can improve its performance and user experience. Functional Cookies These cookies remember your preferences, such as language or previously entered information. Marketing Cookies With your permission, these cookies may be used to provide relevant promotions or measure the effectiveness of advertising campaigns. Managing Cookies You can control or delete cookies through your browser settings at any time. Disabling certain cookies may affect how some parts of our website function. Changes to This Policy We may update this Cookie Policy periodically. Any updates will be published on this page. Contact Us If you have any questions about our Cookie Policy, please contact us using the details provided on our Contact page. Reservations Policy At Qissa, we are delighted to welcome you. To ensure the best possible dining experience, please note the following reservation guidelines. Reservations can be made online, by telephone, or in person. Tables are held for 15 minutes after your scheduled booking time unless you inform us of a delay. If you are unable to attend, we kindly request that you cancel your reservation as early as possible. Groups of 8 or more guests may require a deposit, which will be confirmed at the time of booking. Deposits may be non-refundable for late cancellations or no-shows unless otherwise agreed. Seating requests are welcomed but cannot always be guaranteed. We reserve the right to refuse or cancel bookings in exceptional circumstances. Thank you for helping us provide an excellent experience for all our guests. Refund & Cancellation Policy Customer satisfaction is very important to us. Restaurant Dining If you have any concerns regarding your meal or service, please notify a member of our team during your visit. We will do our best to resolve the issue promptly. Reservations Where deposits are required, cancellations should be made at least 24 hours before your booking unless otherwise stated. Deposits may be forfeited for late cancellations or no-shows. Takeaway Orders If your order is incorrect or incomplete, please contact us immediately. Refunds or replacements will be considered where an error has occurred on our part. We are unable to offer refunds simply because a customer changes their mind after food has been prepared. Refunds will be processed using the original payment method where applicable. Allergy Statement At Qissa, we take food allergies and dietary requirements seriously. Please inform a member of our team before placing your order if you have any food allergies, intolerances, or special dietary requirements. Our kitchen prepares dishes containing common allergens, including: Gluten Milk Eggs Peanuts Tree Nuts Soy Sesame Mustard Fish Shellfish Celery Sulphites While we follow strict food preparation procedures, we cannot guarantee that any menu item is completely free from allergens due to shared preparation areas and equipment. If you have severe allergies, please discuss your requirements with our staff before ordering. Accessibility Statement Qissa is committed to providing a welcoming and inclusive experience for every guest. We continually work to ensure our restaurant and website are accessible to as many people as possible. If you require assistance with: Restaurant access Seating arrangements Dietary requirements Reading our menu Making a reservation Using our website please contact us before your visit, and we will do our best to accommodate your needs. If you encounter any accessibility issues on our website or have suggestions for improvement, we would be grateful to hear from you. We are committed to continually improving accessibility for all our guests.